Cancellation & Refund Policy

Effective Date: May 12, 2025

At Zaahs Spices, we take pride in delivering high-quality spices. If for any reason you wish to cancel your order or request a refund, please read the policy below.

1. Order Cancellation

• You may cancel your order before it is shipped.

• Once the order is dispatched, it cannot be cancelled.

• To cancel an order, please email us at
  📧 info@zaahsspices.com 
  with your order number and reason for cancellation.

2. Refund for Cancelled Orders

• If the cancellation is made before shipping, the full amount will be refunded to your original payment method.

• Refunds will be processed within 7–10 business days after cancellation confirmation.

3. Refund for Damaged or Defective Products

If your product is:

• Damaged

• Defective

• Incorrect (wrong item shipped)

You are eligible for a full or partial refund. To claim:

• Contact us within 48 hours of receiving the order.

• Share order details and clear images/videos of the product issue.

• Once verified, a refund will be processed to your original payment method.

4. Conditions for Refund

Refunds will not be processed in the following cases:

• Product is opened, used, or tampered with.

• Return request is raised after 48 hours of delivery.

• Incorrect shipping address provided by the customer.

5. Refund Timeline

• Approved refunds are initiated within 7–10 business days.

• For COD orders, we’ll request your bank account details to process the refund via NEFT/IMPS.

6. Contact Us

For all refund or cancellation queries:
📧 info@zaahsspices.com