Return & Refund Policy

Effective Date: May 12, 2025

At Zaahs Spices, we strive to ensure the highest quality and customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

• Returns are only accepted for products that are damaged, defective, or incorrect at the time of delivery.

• To be eligible, you must notify us within 48 hours of receiving the product.

• The item must be unused, unopened, and in its original packaging.

2. How to Request a Return

To initiate a return, please contact our customer support team at:
📧 support@fabprimespices.com / fabprimespices@gmail.com

Please include:

• Order number

• Clear photos of the damaged or incorrect product

• A brief description of the issue

Our team will review your request and respond within 2 business days.

3. Return Process

• Once approved, we will arrange a reverse pickup or ask you to send the item back to our address.

• Please ensure the product is securely packed to avoid further damage during transit.

4. Refunds

• After receiving and inspecting the returned item, we will initiate the refund.

• Refunds will be processed to your original method of payment within 7–10 business days.

• In case of COD orders, refund will be made via bank transfer (you’ll be asked for your account details).

5. Non-Returnable Items

We do not accept returns for:

• Opened or used products

• Products returned after 48 hours of delivery

• Items without original packaging

6. Cancellations

Orders can be cancelled before dispatch. Once the order is shipped, cancellation is not possible.

7. Contact Us

For questions regarding returns, please contact:
📧 info@zaahsspices.com